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We've got answers to all frequently asked questions and help guides to provide instructions on how to use our self service Customer Portal.
For general enquiries, please contact Invest@Thinktank.au.
Information on complaints handling is available in the Information Memorandum and Thinktank’s complaints policy.
Thinktank maintains policies and governance frameworks to identify and manage conflicts of interest in accordance with its AFSL obligations.
As the Trusts are offered to wholesale and sophisticated investors only, statutory coolingoff rights generally do not apply.
Investor funds are held and managed in accordance with the Trust structure and the Information Memorandum. Details regarding custody and trust arrangements are set out in the Information Memorandum.
Tax outcomes depend on an investor’s individual circumstances. Investors may be required to include trust distributions in their assessable income. Independent tax advice should be obtained.
Distributions are calculated after applicable trust expenses and costs, as outlined in the Information Memorandum.
There are no entry fees payable when making an investment in the Trusts.
Yes, Thinktank’s Modern Slavery Statement has been approved and published on the Australian Government Modern Slavery Statements Register, and is also available to view on this website.
A copy can also be provided upon request.
As Thinktank is not a bank, our Offset Facility is not a transaction account, but rather a component attached to the loan. You can read the Frequently Asked Questions in full HERE
Offset Facilities and Redraw Facilities are loan components that allow you to make additional payments to reduce interest.
The Offset Facility has a separate running balance and appears on your loan statement. For example, if your loan is $500,000 and you transfer $100,000 to the Offset Facility, your loan balance remains $500,000, but interest is charged on the net balance of $400,000. If the interest rate is 7%, your monthly savings would be about $575.34.
In contrast, the Redraw Facility does not show interest savings. There’s no running balance on your statement, and the redraw balance reduces your loan balance. For example, with a $500,000 loan and $100,000 in the Redraw Facility, your loan balance becomes $400,000. You will still be saving interest; however, you won’t be able to see how much interest is saved.
The way you transact will be the same for both Redraw and Offset Facilities.
We lend against typical residential and income producing commercial properties such as shops, offices, industrial units, warehouses and some other specialised commercial premises.
We don’t lend against some specialised properties such as aged care, sporting facilities, service stations, caravan parks, rural, agricultural or properties in remote/arid regions or construction/development properties.
AMAL Asset Management Ltd, rated “Strong” as a servicer by Standard & Poors, acts as a back up servicer to the Income and High Yield Trust.
This arrangement ensures that, in the event Thinktank is unable to perform its servicing obligations, the Trusts may continue to be administrated by a capable independent organization in accordance with the commitments and obligations set out in the Information Memorandum.
This structure is intended to support continuity of operations; however, it does not eliminate investment risk.
Thinktank can accept investments from wholesale & sophisticated investors, as defined under the Corporations Act 2001 (Cth).
Eligible investors may invest in their own name or via a company, selfmanaged superannuation fund (SMSF), or trust structure.
Retail investors are not eligible to invest in these Trusts
The return you receive is dependent on:
- the prevailing BBSW 30day rate (BBSW30) for each month; and
- the applicable margin over BBSW30 for the Investment Bonds selected.
Published target returns are available at www.thinktank.com.au.
Returns are not guaranteed and may vary over time.
Thinktank provides the following investor reporting:
- Monthly performance reports published on the Thinktank website; and
- An annual summary of interest earned, issued after the end of each financial year.
Additional reporting may be provided as required under the Information Memorandum or applicable law.
The minimum term for any investment differs depending on the bond selected:
- Income Trust – Monthly Bonds require a minimum of 30 days investment
- Income Trust – Quarterly Bonds require a minimum of 90 days investment
- Income Trust – Semi-Annual Bonds require a minimum of 180 days investment
- High Yield Trust – require a minimum of 365 days investment
After this minimum period has elapsed, investors may elect to:
- redeem their capital investment; or
- roll over their capital for a further equivalent term.
Redemption requests must be received by Thinktank at least 30 days prior to the monthly payment date that immediately following the end of that minimum term.
The minimum investment in either trust is $10,000.
Wholesale/sophisticated investors can invest in Thinktank’s Income Trust or High Yield Trust. Thinktank is offering investors a 12 month bond in either/both trusts whereby investors receive monthly coupon interest payments and are able to redeem their capital after the 12 months or roll over for another 12 month investment. The funds invested are then lent to borrowers who wish to purchase a commercial property.
Yes both Trusts maintain a dynamic loss provision.
- Income Trust: up to 1% of the loan pool balance
- High Yield Trust: up to 2% of the loan pool balance
The loss provision is designed to absorb losses within the portfolio but does not guarantee the preservation of investor capital.
Investments in the Trusts expose investors to underlying borrower credit risk and the ability of those borrowers to meet their loan repayments obligations.
Accordingly, investments should be considered higher risk in nature and are not capital-protected or guaranteed.
Investors should refer to the Information Memorandum for a detailed description of all material risk.
If you wish to have your capital returned to you, you must notify Thinktank at least 30 (but no more than 90) days prior to the monthly payment that immediately follows the end of the relevant investment term.
Redemptions are subject to liquidity, the terms of the Trust, and the Information Memorandum
To invest in Thinktank’s Income and/or High Yield Trust, you must complete an application form and satisfy wholesale or sophisticated investor eligibility requirements.
Please contact Invest@Thinktank.au to request an application pack
There are no exit fees where an investment is held to the end of its applicable minimum term.
However, Thinktank reserves the right to apply an early redemption fee of up to 2% where an investor redeems their investment prior to the end of the applicable minimum term, in the circumstances and on the terms described in the Information Memorandum.
To learn more about Thinktank please see here
We’re affiliated with most of the major aggregation groups including:
- AFG
- Astute
- Connective
- Finsure
- Loan Market Group
- Outsource
- Yellow Brick Road
along with many others. Please contact our office for further information.
Yes, we offer highly valued introducer focused commercial and SMSF lending courses which carry MFAA recognised CPD points. Please contact our office or your Relationship Manager for more information.
Our application form may be downloaded from our helpful forms and tools and submitted by:
Email deal@thinktank.au
Please contact your Aggregator Accreditations Team.
All brokers must be accredited with Thinktank either directly or through an affiliated aggregation group prior to a loan settling. Loan applications may be submitted while the accreditation process is under way.
You can generate an account statement via one of the following options:
- Self serve via the online customer portal and generate an account statement or download previously issued statement.
- Submit a request via the online portal or email via Loansupport@thinktank.net.au and our team will generate a statement and send out to you.
- Contact Client Services team on 1300 163 184
If you are having difficulties logging into the online customer portal, please contact our Client Services team on 1300 163 184.
Dispute Resolution Procedures
As part of our on-going commitment to the development of enduring relationships with our customers, we welcome and value feedback and complaints. We have developed this Policy to provide guidance on our approach to addressing and resolving any complaints that may arise.
When is it a Complaint?
If you have a suggestion on how we can do things better that does not require a response from us, we will treat this as feedback used to improve our products and services. If you are dissatisfied with a product or service and would like us to formally respond, we will consider it a complaint and will work with you to find a solution that is fair and reasonable as soon as possible.
How to make a complaint
If you are not satisfied with our products and service, please speak to your nominated representative or contact one of our Client Services Team:
Phone: 1300 163 184
Email: loansupport@thinktank.net.au
Post: Complaints, PO Box 6125, North Sydney, NSW 2059
If you need additional support in communicating with us, you can also get in touch with these Australian Government services:
National Relay Service on 13 36 77
Translating and Interpreting Service on 13 14 50
Web: www.afca.org.au
Additional information in relation to AFCA including rules and guidelines are available from their website.
You’ll receive a loan statement every six months in early January and early July. If you require transaction information more frequently, you can access your loan history via our online customer portal.
A redraw form is available for download from our helpful forms and tools.
If you have payments in advance, these are available for you to redraw on all variable rate loans (except for SMSF loans where redraw is not permitted under super fund legislation).
Yes, we offer fixed rates between one and five years.
Yes. Please note though, that principal reductions may attract an early prepayment fee depending on the loan product selected. Please refer to your Letter of Offer for all terms and conditions. The best method to make additional payments is via BPay. To obtain BPay details, please contact the Client Services team on 1300 163 184.
Interest is calculated daily on the outstanding loan balance and the current interest rate is charged monthly on arrears.
Providing your broker was the introducing party of the loan in question to Thinktank and we hold the associated Privacy Consent signed by all parties to the loan, we can discuss certain aspects of your loan, the current balance and scheduled repayments with them. We cannot provide any personal information about you, your whereabouts or contact details and will not action any changes on your loan without obtaining your express consent.
A revaluation of your property can be arranged by Thinktank at your cost. However, if the property value has decreased, your loan to valuation ratio may increase, potentially leading to an increase in your interest rate or we may seek a principal reduction to maintain your loan to valuation ratio as agreed under your loan contract.
You can enquire about changing your variable home loan to a fixed home loan by contacting us directly on 1300 163 184 or by sending us an email to loansupport@thinktank.net.au
Options available to you include:
- Repay only the minimum amount – which could free up extra cash in the short term.
- Repay more than the minimum – over time you will reduce the amount of loan interest and pay your loan off sooner.
- Change repayment frequency – we offer weekly, fortnightly or monthly payment options. Please note that SMSF and Interest Only loans only have a monthly payment option.
- Switch between Principal & Interest and Interest Only repayments (subject to credit approval).
You can instantly check your current rate, repayments and balance by signing into you Online Customer Portal and selecting your loan account. Alternatively, you can call us on 1300 163 184.
You can estimate your proposed future repayments anytime by using our online repayment calculator.
We encourage customers who may be facing financial difficulties to contact us on 1300 163 184 as soon as possible so that we can best assist you and provide you certainty. Our call centre operates between 8.30am – 5:30pm Monday to Friday. If payments fall into arrears without prior notice, your loan will be in default and your credit rating may be impacted, therefore making contact with our call centre team under such circumstances is highly recommended and our Hardship experts will discuss how we may be able to help.
You can submit a request to change your repayment amount by either sending us an email at loansupport@thinktank.net.au, or by calling us on 1300 163 184
As per our loan documentation, we do advertise all rate changes in the national press and publish our current interest rates and interest rate changes on our website. System changes are currently being implemented to enable future rates changes to also be communicated by email and/or letter to each borrower.
We don’t provide traditional overdraft facilities but do offer a Line of Credit facility up to $1,000,000.
Industry associations, the MFAA and the FBAA, both offer referrals to qualified finance brokers. Alternatively, we’ll be happy to refer you to an accredited Thinktank finance broker in your area.
Yes, we finance residential rental property for a range of purposes including owner-occupied and investment to PAYG and self employed borrowers for SMSF.
Non-resident Australian citizens can apply for a loan with us as long as they have on-shore income sufficient to meet our debt servicing criteria. Please note that servicing criteria for non-residents varies from standard loan servicing criteria.
Vacant land isn’t acceptable as primary security. We’ll only accept vacant land where it’s used as supporting security in addition to a typical commercial property of greater value.
It’s vital that all borrowers receive sound, impartial advice prior to signing loan documentation particularly in relation to personal guarantees. With recent changes in land and property legislation, solicitors play an important role in verifying the identity of the parties signing the mortgage which is now required by most states and territories.
Where a company or trust is a party to a loan, personal guarantees serve to ensure the responsibility for maintaining the loan extends to the key people who own and/or operate that entity. All loans not in personal names must be supported by the personal guarantees of all directors.
We will only take into account income as shown in financial statements and on bank statements or BAS returns. Unreported or unverifiable cash receipts will not be included in our loan servicing calculations (may not be required for Quick Doc or Mid Doc loans).
An independent valuer appointed by us will inspect the property and assess its value based on:
- recent sales of comparable properties in the area or the “vacant possession” approach which is especially relevant to owner-occupied properties.
- a capitalisation approach that derives a value relative to the actual or likely rental income produced.
We retain a diverse panel of experienced commercial property valuers and will appoint one to conduct an independent valuation on the property that is addressed to us. Our valuation instructions are the same for all loans and seek an assessment of current market value under normal buyer/seller circumstances.
Where all information supporting the loan application has been provided, we will typically provide a formal approval (subject to an independent valuation of the security property) within 3-4 business days. This may vary according to the complexity of the transaction.
It’s helpful to be able to describe:
- the type of property being provided as security
- value of the property
- its location
- the required loan amount
- the loan purpose (purchase, refinance, equity release)
- other loans outstanding
- income available to service all liabilities
- whether tax returns and financial statements are available
- any other important information such as credit history
- Borrower background including income sources, business and experience.
By default, all communications are electronic (email and the online customer portal). If necessary, you can change back to paper (and back to electronic) statements and letters in the online Customer Portal: tick or untick in your Profile on the User Information screen.
Please complete a new direct debit request form available on our website under Forms and Tools, and submit it to the Client Services team via Loansupport@thinktank.net.au or contact the Client Services team on 1300 163 184.
Your can make extra repayments via BPay. The BPay Biller Code and reference can be found on the Payment Details tab on the online customer portal, or you can contact the Client Services team on 1300 163 184.
You can redraw a maximum of $5,000 per day (maximum $15,000 per week) via the online Customer Portal. If you require an amount higher than the online Customer Portal limit, you must sign a Redraw Request Form which is available on our website under Forms and Tools, or by contacting our Client Services team on 1300 163 184 . This is to protect your account funds, and when 2 or more signatures are required.
The Redraw button is only available for loans that have Redraw facility and where one person alone has authority to sign for that loan.
Microsoft Internet Explorer is not supported. The Portal has been tested for Microsoft Edge, Google Chrome, Firefox and Safari – please try one of these. You may need to open the new browser and then Copy & Paste the link from the email the URL box at the top.
Depending on internet traffic, there maybe a short delay. The Resend button will be selectable after a short time to try again, if necessary. If you still are not able to receive the verification code please do not hesitate to contact our Client Services team on 1300 163 184.
Every Portal Login must have its own email address and mobile. You can only use a shared email or mobile number for one Portal login. To add access for a co-borrower or guarantor, please contact Loan Support with new contact details and we can set that up for you.