Security for our customers
Committed to ensuring your account details remain secure
With a dedicated IT and security division, we’re committed to protecting your personal information and ensuring your account remains secure.
How do we protect you online?
We have ensured your information stays safe online by implementing a wide range of industry best practice security measures and safeguards. These include:
- Secure login pages (fully encrypted).
- 2 factor authentication for first sign on.
- Ability to change your username or password at any time.
- System lock of a user after 3 incorrect login attempts.
- Time out and closing of system session after 15 minutes of inactivity.
What is an example of an online security threat?
Email and phishing scams are common and increasing online security threats. These scams often attempt to trick customers into disclosing personal information through a link embedded in an email.
These emails often look very professional and give the appearance of being from a legitimate financial institution or other credible source. Please be aware:
- Thinktank will never ask for your online banking login details via phone or email.
- Thinktank will never ask you for your online access password.
How you can protect yourself online
Thinktank takes your online safety and security very seriously. However, we ask that our customers take measures to improve their security wherever possible. Some steps you can take are:
- Changing your password regularly. We recommend every 30 days, and do not give it to anyone else.
- Avoid using the same password for different online applications.
- Avoid using public computers and public WiFi when accessing sensitive information.
- Do not write down your password or provide any personal information (such as a PIN number or bank account details) via email.
- Install security software on your personal computer and enable automatic updates.
If you receive an email that seems suspicious, or you notice any suspicious activity or have a security concern and believe your personal information may be at risk, please promptly contact our Loan Support Officers on 1300 163 184 or loansupport@thinktank.net.au.
We are always looking for investments with an elusive magic formula – low risk, high return. We value stability above all else, needing to know that our capital is secured. Having said that, we’ve been with ThinkTank for years and they’ve never missed a beat. Even during the extraordinary circumstance of COVID, we’ve never had a late payment nor a cause for concern in any regard. The ThinkTank team is professional, rigorous and from our perspective, entirely trustworthy. I highly recommend them.
Thinktank’s team has consistently delivered exceptional solutions for my clients, showcasing not only a commendable level of service but also a strong commercial mindset that ensures optimal value. Their diverse range of innovative products offered has been instrumental in addressing a variety of needs for investors and small business owners alike.
Thinktank have helped many of our clients purchase and refinance via their SMSF. The process is simple, efficient with great products available. Can’t recommend highly enough.
My recent interaction with Thinktank on a self employed application was nothing short of amazing. Going forward I’ll have no hesitation in bringing many more customers to them for their common sense approach and commitment to service. …responsiveness and willingness to understand and workshop scenarios is second to none, and the credit assessor was the best credit person I have ever dealt with in my time as a broker, they just get it.
Over the last several months, they have supported us with dedication, expertise and commitment… As mortgage brokers, we rely heavily on the support and collaboration from Lender BDMs. Their ability to put deals together, liaise with credit and settlement teams and optimise the loan process has been invaluable. Not only have they helped us to get several loans approved, but have also consistently ensured a seamless and positive experience…