Complaints Policy
As part of our on-going commitment to the development of enduring relationships with our customers, we welcome and value feedback and complaints. We have developed this Policy to provide guidance on our approach to addressing and resolving any complaints that may arise.
When is it a Complaint?
If you have a suggestion on how we can do things better that does not require a response from us, we will treat this as feedback used to improve our products and services. If you are dissatisfied with a product or service and would like us to formally respond, we will consider it a complaint and will work with you to find a solution that is fair and reasonable as soon as possible.
How to make a complaint
If you are not satisfied with our products and service, please speak to your nominated representative or contact one of our Client Services Team:
- Phone: 1300 163 184
- Email: loansupport@thinktank.net.au
- Post: Complaints, PO Box 6125, North Sydney, NSW 2059
If you need additional support in communicating with us, you can also get in touch with these Australian Government services:
- National Relay Service on 13 36 77
- Translating and Interpreting Service on 13 14 50
