Senior Relationship Manager
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
The Senior Relationship Manager (SRM) supports the Head of Partnerships & Distribution in planning, leading and managing the sales process to achieve Think Tank’s monthly loan volume targets. The SRM will manage existing, and develop new, broker and major aggregator channel relationships in Think Tank’s target markets and is responsible for ensuring these target markets know and understand Think Tank’s products, services and advantages. The SRM will cultivate relationships with brokers and convert lending opportunities to funded loans by identifying and recommending Think Tank products and services that meet customer’s needs.
Key Accountabilities
- Build strong relationships with external stakeholders (aggregators, brokers, and borrowers) by consistently delivering a high level of customer service.
- Maximise the visibility of Think Tank’s and its White Label brands products by actively and positively promoting the company at events including aggregator PD days, education sessions, breakfast/lunch workshops and other meetings.
- Undertake a regular broker visitation program with a minimum 7 meetings per week to ensure brokers are aware of Think Tank products, policies and procedures.
- Deliver presentations as required at webinars, PD days and other events to promote Think Tank’s brand and products.
- Manage existing, and develop new, major channel relationships in Think Tank’s target markets
- Support Head of Partnerships & Distribution in the management of distribution and channel relationships
- Workshop scenarios with brokers to ensure that the proposed deal falls within ThinkTank’s risk appetite and lending criteria and meets the borrower’s requirements.
About You
- 3–5+ years in Commercial Lending or Business banking, ideally in a Relationship Manager, Business banker role liaising with Brokers.
- Proven experience working with mortgage brokers, aggregators, and third-party introducers.
- Strong understanding of credit policies, commercial deal structuring, and SME customer needs.
- Demonstrated success in a KPI-driven environment, including meetings, deal volume, and revenue targets.
- Strong verbal and written communication tailored to a broker audience.
- Capable of influencing and educating brokers on products, processes, and value proposition.
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
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