Senior Payment Officer – Fraud Monitoring
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Are you passionate about preventing payment fraud and ensuring financial security? Do you have a keen eye for detail and a knack for navigating financial systems? We’re looking for a dedicated Senior Payment Services Officer (PSO) to join our Loan Support Team at Thinktank, where your expertise will play a crucial role in safeguarding our financial operations.
About the Role:
As a Senior Payment Services Officer, you’ll be at the forefront of protecting our financial transactions from fraud. You’ll manage and monitor our New Payments Platform (NPP), handle enquiries from brokers and borrowers, and oversee payment fraud investigations. Your role will involve working closely with our Risk & Compliance Team to uphold our standards and support our commitment to financial integrity.
Key Responsibilities:
- Payment & Fraud Services: Oversee day-to-day compliance with AML/CTF obligations, manage and investigate suspicious transactions, and handle payment fraud and disputes.
- Loan Support Post Settlement: Address internal and external inquiries related to payments, assist with customer interactions, and ensure accurate record-keeping and due diligence.
- Customer Focus: Deliver excellent service and maintain high standards in addressing customer needs and inquiries.
- Risk Management: Adhere to regulatory requirements and proactively identify and escalate potential risks.
- Teamwork & Process Improvement: Contribute positively to our team environment, provide input into process improvements, and support new starters.
What We’re Looking For:
- Experience: At least 3 years in payment services, fraud, or financial crime roles within the financial services industry.
- Knowledge: Strong transactions/payment, AML/CTF and fraud knowledge along with experience in residential and commercial mortgage customer support
- Skills: Excellent communication, organizational, and analytical skills. Experience with Risk and Compliance frameworks is a plus.
- Personal Traits: A calm and professional demeanour, collaborative nature, and high attention to detail.
Why Thinktank?
At Thinktank, we’re dedicated to creating a supportive and dynamic work environment where your contributions make a real difference. You’ll be part of a team that values professional growth, continuous improvement, and a strong commitment to customer service.
If you’re ready to take on a role where your skills can shine and your work will have a tangible impact, we’d love to hear from you. Apply today to become a key player in our mission to safeguard financial transactions and support our clients.
Heena Geronimo, People & Culture Senior Manager on hgeronimo@thinktank.net.au
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
Apply now
"*" indicates required fields
