Loan Support Officer
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
The Loan Support Officer (LSO) supports the Loan Support Team and Senior Loans Support Manager to deliver high-quality, customer-focused service across all post-settlement activities.
This role is responsible for handling customer enquiries within defined service level agreements (SLAs), maintaining accurate loan records, and ensuring seamless administration across the loan lifecycle.
It’s a hands-on role for someone who thrives in a fast-paced environment — balancing volume, accuracy and customer care, while contributing to operational excellence
Key Accountabilities
- Manage post-settlement enquiries (phone & email) within SLA
- Process loan variations, discharges and documentation updates
- Maintain accurate loan and system records
- Support construction loans and progress drawdowns
- Assist customers and brokers with enquiries and transactions
- Ensure compliance with AML/CTF and internal policies
About You
- Experience in financial services, ideally in residential/commercial lending
- At least 1 year customer service experience in credit or lending environments
- Strong communication skills (written and verbal)
- Solid systems capability across core banking systems, Outlook and Excel
- Understanding of financial services legislation and lending practices
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
Apply now
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